Raritan DOMINION SX - Spécifications Page 171

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APPENDIX I: TROUBLESHOOTING 161
Appendix I: Troubleshooting
Problems and Suggested Solutions
Page Access
PROBLEM SOLUTION
Cannot login – what are
factory defaults? (only for
Dominion SX units running
firmware version 2.5 or
higher)
username: admin (all lower case)
password: raritan (all lower case)
Server Unreachable If a unit appears to be unreachable by a given browser, please run through
the following troubleshooting list:
Verify that the unit is powered on.
Verify that the unit is properly connected to a network.
Ping the unit from a computer on the same network to ensure that network
communication with the unit occurs.
Should the ping fail, contact your network administrator. There may be a
problem with your network configuration that is preventing
communication with the unit.
Should the ping succeed, consult the following topics.
DNS Error/Server
Unreachable
When attempting to connect to the Dominion SX URL using Microsoft IE,
a web page may appear indicating a DNS error and reading that the server
is unreachable.
Remove any installed Dominion SX certificates and restart the browser.
Unsupported Encryption The unit supports only 128-bit SSL encryption.
In Internet Explorer, view HelpAbout Internet Explorer and determine
the maximum SSL bit strength for the browser. If it is not at the desired
strength, it is recommended that the browser be upgraded.
In Netscape, view CommunicatorToolsSecurity InfoSSL v3.0
Configuration and ensure that 128-bit SSL is supported
Number of Users Exceeded
The unit has a security measure that allows only a specific number of login
pages to be authenticated at any given time. Should this number be reached
when attempting to login to the unit, a pop-up window will be displayed
indicating that the maximum number of users is exceeded. This is normal
behavior for the unit.
Wait for a few minutes and attempt to login again. Note that you may need
to refresh or <Shift+Refresh> your browser to successfully log on.
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